服务支持
SERVICE
After-Sale
After Sales Service And Commitment
02

Free provision to users
Technical training and maintenance knowledge training

03

Seriously abide by the "three guarantees" service. If any quality problems occur during the "three guarantees" period, we are responsible for repairing, exchanging, and returning the product until it meets the quality requirements

04

If there are any questions during the construction and installation process, a response should be given within 24 hours. In case of major issues or other problems that cannot be quickly resolved, they should be resolved within one week

05

We will establish customer profiles
Customize and execute user follow-up plan

Service  Characteristic

Quick Response

The Mueller After Sale team is able to quickly respond to customer needs 24/7, establish timely contact with customers, and dispatch professional personnel to provide services in the shortest possible time. The Mueller After Sale team is able to quickly respond to customer needs 24/7, establish timely contact with customers, and dispatch professional personnel to provide services in the shortest possible time.

01
Personalized service

After-Sale Based on the specific product usage of customers, provide personalized services in a targeted manner to meet their specific needs.

02
High quality spare parts supply

The spare parts provided by the Mueller After Sale team are all original factory parts, ensuring the quality of maintenance and timely repair to avoid downtime due to a lack of spare parts.

03
Customer training

Mueller After Sale not only solves problems, but also provides customer training to help customers operate and use products correctly, deal with various common problems, and improve product efficiency and safety.

04
Professional skills

The Mueller After Sale team is composed of experienced and professional engineers who effectively solve various faults and usage problems.

05
After Sales Process

Call Mueller's 24-hour repair hotline
021-57565777
Notify you of your issue and location

The Mueller After Sale team will arrange professional technical personnel to come to the site as soon as possible based on the information you provide

Professional technicians will communicate with you to understand the specific situation before conducting on-site maintenance or debugging

After the repair is completed, confirm that the product is working properly and provide necessary usage guidance

The Mueller After Sale team will stay in touch with you after the repair is completed to ensure the normal operation of the product